Managed services.
Operational maintenance and security maintenance extend the work of engineering. We support your systems throughout their lifecycle.
Keep services running
Monitoring, diagnosis, preventive and corrective maintenance, capacity tracking and operational procedures: we define the work needed to run the services in scope.
Maintain security over time
Vulnerability tracking, patches, hardening and access reviews are an ongoing process. Changes are prepared with validation and rollback procedures.
Clear service commitments
The managed-services baseline provides an intervention start within 4 hours for critical incidents, with 24/7 coverage. A shorter 1-hour response time can be agreed contractually. Scope, reporting channels, priorities and the clock trigger are defined in the contract. Response time refers to the start of technical intervention, not service recovery.